Privacy Policy
Effective Date: 20 December 2025
Contact Email: contact@maktrix.art
This Privacy Policy explains how maktrix.art (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or use our website and services.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), Strong Customer Authentication (SCA), and Payment Services Directive 2 (PSD2).
1. Data Controller
The data controller responsible for your personal data is:
Maktrix.art
contact@maktrix.art
2. Information We Collect
We collect personal data that you provide to us directly and data automatically collected when you use our services.
2.1. Information You Provide
- Name, email address, and contact details
- Account information (username, password)
- Billing and payment details (via our payment processor)
- Content uploaded to the platform
- Communication with our team (e.g., support requests)
2.2. Information We Collect Automatically
- IP address, browser type, and device identifiers
- Usage data (pages visited, time spent, clicks)
- Cookies and similar technologies
You may manage cookie preferences in your browser or by using the cookie banner on our site.
3. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent (e.g., for marketing or non-essential cookies)
- Contractual necessity (e.g., to provide services or process transactions)
- Legal obligation (e.g., for tax, compliance, or fraud prevention)
- Legitimate interests (e.g., improving services, analytics, security)
You have the right to withdraw consent at any time.
4. How We Use Your Data
We use your personal data to:
- Create and manage your account
- Facilitate purchases, sales, and payments
- Deliver customer support
- Monitor platform performance and security
- Send transactional and promotional communications (if opted-in)
- Comply with legal and regulatory obligations
5. Payment Processing and PSD2 / SCA Compliance
Payments on maktrix.art are handled by secure third-party payment processors in compliance with the Payment Services Directive 2 (PSD2) and Strong Customer Authentication (SCA).
This means:
- Buyers may be required to authenticate transactions using two or more factors (e.g., a password and biometric confirmation).
- Payment data (e.g., card details) is never stored on maktrix.art servers and is processed securely in line with SCA requirements.
6. Data Sharing and Transfers
We only share your personal data with:
- Payment processors
- Hosting providers and cloud services
- Customer support or CRM tools
- Legal and tax authorities when required
Where we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).
7. Data Retention
We retain your personal data only as long as necessary for the purposes described above or to comply with legal obligations.
You can request deletion of your account and data at any time by contacting contact@maktrix.art.
8. Your Rights Under GDPR
As an EU/EEA user, you have the right to:
- Access your personal data
- Request rectification or erasure
- Object to or restrict processing
- Withdraw consent at any time
- Port your data to another service
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at contact@maktrix.art.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data
- HTTPS secure browsing
- Role-based access control
- Regular vulnerability assessments and audits
10. Third-Party Links
Our website may contain links to external sites not controlled by us. We are not responsible for their content or privacy practices. Please review their privacy policies before providing personal data.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in legal, technical, or operational requirements. Updates will be posted on this page, and the effective date will be revised.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
contact@maktrix.art
ELDIZ LTD
Reg number 16803537
Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL