Refund Policy
Effective Date: 20 December 2025
Contact Email: contact@maktrix.art
At maktrix.art, we specialize in the sale and exchange of digital products and services. Due to the nature of digital content, all sales are final. However, we do provide a structured dispute process in cases of non-delivery, corruption, or significant misrepresentation.
1. Refund Policy for Digital Products
Due to the nature of digital products, all sales are considered final, and no refunds or exchanges are provided once the digital content has been accessed or downloaded.
Refunds may only be issued in accordance with this Refund Policy and are strictly limited to the following circumstances:
- A successful dispute or charge-back resolved in favor of the customer by the payment provider or relevant authority;
- A technical failure on our side that permanently prevents access to the purchased digital product and cannot be reasonably resolved;
- Force majeure events or other circumstances required by applicable law, where refunding the transaction is legally mandatory.
- Any approved refund will be processed using the original payment method.
- Buyers acknowledge that by completing a transaction, they waive their right to a standard return.
This policy is compliant with applicable UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Refund via Dispute Process
Refunds may be considered only through our formal dispute process in the following limited cases:
- Non-delivery of the product or service
- Corrupted or inaccessible files
- Significant misrepresentation of the item based on the product listing
- Violation of licensing terms
Our payment processing, refund handling and data processing are conducted in compliance with applicable regulations. This includes adherence to data protection laws such as the General Data Protection Regulation (GDPR/UK GDPR) and payment services requirements including Strong Customer Authentication (SCA) and the Payment Services Directive 2 (PSD2). These regulatory standards help ensure secure and lawful handling of customer payment information and refund transactions across the platform.
3. Dispute Procedure
To request a refund via dispute:
- File a written request by emailing contact@maktrix.art within 7 calendar days of the transaction.
- Include:
- Order ID
- Product or service title
- A clear description of the issue
- Proof of the problem, such as screenshots, error messages, or communication history
- Our support team will review the case and may contact both the buyer and seller to gather additional information.
Review Timeline
- We aim to resolve disputes within 10 business days.
- Refunds, if approved, will be processed via the original payment method.
4. Abuse and Fair Use
maktrix.art reserves the right to deny refund requests if we determine that:
- The claim is fraudulent or made in bad faith
- The product was downloaded or accessed in full
- The user has a history of frequent or unjustified refund demands
Abuse of the refund process may lead to account suspension or termination.
5. Seller Protections
Sellers are encouraged to:
- Clearly describe their digital products and include previews or demo content
- Retain logs or proof of delivery (e.g., download logs, timestamps)
- Respond promptly to support or dispute inquiries
maktrix.art supports fair and neutral mediation but does not guarantee outcomes in favor of either party.
6. Contact
For any refund-related inquiries, please contact:
contact@maktrix.art
ELDIZ LTD
Reg number 16803537
Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL